Workshops for successful outsourcing
Workshops for successful outsourcing
Today’s managers are under more and more pressure to create value for their company and identify ways to optimise their financial and operational resources.
Gaining access to outside expertise and additional workforce in a flexible way at a lower cost through outsourcing seems like the ideal way to go. Local resources focus on developing local expertise and client relationship while external resources add the necessary speed to market and production capacity.
However, this raises new and important concerns such as:
- What, where and how to outsource?
- How to select and manage your vendor(s)?
- How to manage the risks and remain in control while transferring your processes and know-how?
- What are the legal issues that could arise from such a relationship?
- How does your organisation need to adapt to operate effectively in an outsourced environment?
Outsourcing is a strategic decision with complex and multidisciplinary consequences. This focused programme will help managers, business owners and sourcing professionals to efficiently deal with risks and opportunities.
The programme helps managers, business owners and sourcing professionals to efficiently deal with the risks and opportunities of outsourcing, whether in Belgium or abroad. It targets enterprises with no or little experience with outsourcing, or more mature organisations seeking to benchmark and upgrade their current approach. It also responds to the need of professionals who seek to deepen their expertise as consultants and providers of outsourcing services.
Through a combination of insight from academic research, presentations by domain experts, and company testimonials, participants will learn effective practices to successfully develop and implement an outsourcing strategy.
To that end, the programme focuses on the three key dimensions that can make or break an outsourcing strategy:
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Strategy & Governance (Day 1)
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Legal and social issues (Day 2)
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Management & operations (Day 3)
The programme is open to :
- Managers with strategic or operational responsibility for outsourcing technology (IT, software development, engineering…) or business (finance, accounting, HR, contact centers…) services in Belgium or abroad.
- Enterprises with no / little experience with outsourcing or more mature companies seeking to benchmark and upgrade their current approach.
- Professionals who seek to deepen their expertise as consultants or providers of outsourcing services
- Advisors developing an outsourcing capability and providers seeking to better understand their clients’ challenges
Workshops for Successful Outsourcing consists in 3 days of postgraduate programme from Solvay Brussels School's experts in outsourcing & offshoring matters.
The 3 days are designed for logical flow of content but can also be taken as stand-alone workshops:
- Strategic planning for outsourcing
- Vendor selection and governance
DAY 2: Legal and social issues
- Contract and legal considerations
- Social and labor considerations
DAY 3: Management & operations
- Supply-demand management
- Working across distance, time and cultures
A typical day-schedule:
8h45 - 9h00: Welcome and Introduction
9h00 – 12h00: Workshop I
12h00 – 13h00: Lunch
13h00 – 14h15: Company testimonial
14h15 – 17h15: Workshop II
17h15 – 17h30: Conclusions and wrap-up
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Pr. Carine Peeters Professor of International Business and Strategy at ULB - Solvay Brussels School of Economics and Management After a PhD in Management Science from the Université libre de Bruxelles, Carine joined the Fuqua School of Business, Duke University, as a senior researcher to help launch the Offshoring Research Network. |
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In 2006 she moved to Solvay Brussels School and became lead partner of the network for Belgium. Carine’s research focuses on how companies of various sizes and industries can best leverage the opportunities that global sourcing of services offers. To that end, since 2004 she has surveyed the practices of hundreds of companies around the world and worked on several in depth case studies of organizations as they were reorganizing their value chain through offshoring and rethinking their business model and strategy in the light of growing globalization of services. Through workshops and trainings she also works closely with executives and managers to develop and share knowledge on successful offshoring strategies and management practices. Carine has co-authored several articles in leading international journals and is a member of several academic associations. She is a member of the Board of the European Outsourcing Association in Belgium and sits in the Advisory Board of the International Outsourcing Forum. |
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Benjamin Beeckmans Managing Director - Bluecorp Benjamin Beeckmans graduated from Solvay Business School in 1997, before working for Procter & Gamble, Coca-Cola and a privately owned diamond-dealing firm in various marketing and financial positions. In 2005, he became partner at Bluecorp. Bluecorp had established a subsidiary in 1997 in Sri Lanka |
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to facilitate recruitment of qualified personnel for its sister company Redcorp, Belgium's market leader in the distribution of IT material to businesses. Today, over 160 IT specialists work out of Colombo for customers based in Europe and the USA. Benjamin is also in charge of FeWeb (Fédération des Métiers du Web), a founding member of BetaGroup and serves on the board of the Charte eTIC from the Agence Wallonne des Télécommunications. |
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Dominique Kindt Managing Director at With & Chairman of the Board of the European Outsourcing Association (EOA) - Belgian chapter Dominique has strong advisory expertise in ITO and BPO across a variety of industries, with significant |
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experience working in the financial services industry and with supranational government institutions. Dominique has guided companies through all phases of the IT and business process outsourcing lifecycle including assessment, organizational redesign, financial methodologies, project risk management, transition and governance. Before starting his company Within EquaTerra, Dominique was head of KPMG Equa Terra Sourcing Advisory. He was responsible for the further development of the Belgian market and the advisory team in this region. Prior to that, he headed the Outsourcing Risk Advisory business unit at Deloitte. There he was responsible for the delivery of many large scale IT and business process outsourcing projects. His past work experiences at Deloitte and elsewhere span multiple geographies, a lengthy list of notable clients, and diverse business operational areas including financial, administrative, IT, logistics and fleet, personnel and research services. Dominique is also Chairman of the Board of the European Outsourcing Association (EOA) – Belgian chapter. |
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Benjamin Docquir Partner with the Belgian independant law firm Simont Braun Benjamin Docquir’s key practice areas are computer and ICT law, including data protection law. He has specific experience in the field of software licensing, including open source software, protection of computer programs and databases. |
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Benjamin regularly assists companies and public bodies in structuring, drafting and negotiating computer contracts and complex ICT projects. He also advises clients on data protection issues, to ensure compliance in complex corporate projects. Benjamin’s practice also encompasses e-commerce issues, including consumer protection and cross-border aspects. Benjamin Docquir is an academic associate within the ULB’s Department of Economic Law and is a guest lecturer in the Executive Master in Marketing & Advertising organized by the Solvay Business School. He is a member of the Benelux chapter of the Licensing Executives Society (L.E.S.), of the Legal Task Force within the Belgian Direct Marketing Association (A.B.M.D.), of the Belgian Computer Security Club (Belcliv/Clusib) and of ITechLaw |
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Nicholas Thoelen Counsel with the Belgian independent law firm Claeys & Engels Nicholas Thoelen practises different aspects of labour and social security law providing advice and assistance with legal proceedings He has specialised in privacy related matters within companies, company transfers, the regulation of working hours and consultation bodies. Nicholas graduated in law from the University of Antwerp. |
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He graduated from the University of Louvain (UCL) and obtained a special degree in labour and economic law at the University of Ghent (UGent). In 1998 he obtained a degree in labour law from the University of Brussels (ULB). He has been a member of the Antwerp Bar since 1998 and of the Hasselt Bar since 2007. |
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Pieter Hoekstra Founder & Managing Partner at Begrip Pieter Hoekstra is one of the Managing Partners of the company Begrip. He has been trained to stretch your capabilities, as coach, trainer or advisor. He is certified LEAN Trainer, IT Service Manager Expert Certified (EXIN and APMG) and accredited trainer for ISO 20000 Auditor and Consulting. Since 1988 he has been active in the Services Industry, starting as a trainer for Getronics Pink Roccade, and consultant at Shell.
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In the ’90 he became Service Manager and implemented Service Level Management, based on ITIL, at KLM Royal Dutch Airlines. As Marketing Manager and HR Recruiter, he moved to the business side within the Airline industry and worked for 4 years in a management development program. Inspired by the combination of Competence Management and a competitive IT strategy, he started his own company Humanit. He moved to Belgium in 2000, where he worked for 4 years for CTG, building up, as business unit manager, the successful offering: Quality, Testing, Security and Validation Services for Life Sciences and Chemical Industry. At the end of 2004 he signed at Quint Wellington Redwood, an international independent management consultancy firm (30 Million Euro turnover, 18 offices worldwide) specialising in IT-related organisational challenges and accompanying IT sourcing & service strategy and implementations. After more than 6 years as Country Manager for Quint, he followed his drive, Moving People to Solution State and founded Begrip. The process of increasing successful behaviour is the foundation of Begrip. We teach people to look differently and to think differently (in services). This strength the process oriented way of working. What are meaningful words and data in the organisation and do they really have the same meaning? How do you look at the future? What are your scenarios and of course, where are you now? The willing to learn, creates the power to move with a group. We make people move, Moving people to Solution State. With Information Technology education as background he studied Marketing, NLP, TA and he followed a challenging intensive international program: Group Dynamics, IPDP (International Professional Development Program) by Professor Leopold Vansina (Leuven) and Sandra Schruijer (Utrecht).
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Application requirements
- Managers with strategic or operational responsibility for outsourcing technology or business services as client, provider or consultant.
- Minimum 3 years of professional experience.
- Good command of English
To ensure optimal quality of learning, preference is given to smaller size classes. Selection is made on the basis of candidates professional profiles.
Dominique Kindt, Managing Director at With & Chairman of the Board of the European Outsourcing Association (EOA) - Belgian chapter
"...the old-fashioned strategy of sending work somewhere else purely to lower costs or streamline processes is hopelessly outdated."
“What will the future of outsourcing look like? Businesses want suppliers to innovate, improve quality and cut costs. Solvay Brussels School ‘s workshops consider how realistic such expectations are. “Nearshoring”, “offshoring”, “onshoring”, “insourcing”,… very few areas of economic activity have spawned as many confusingly similar buzz words as outsourcing. What links many of them is the idea that the old-fashioned strategy of sending work somewhere else purely to lower costs or streamline processes is hopelessly outdated. Solvay Executive Education and the European Outsourcing Association (EOA) have joined forces to demystify the outsourcing cloud and shed some light on the true value of outsourcing.”
Carlos Flores Ramirez, Vice-President Proyecta Sistemas de Informacion, a NIIT Technologies Company
"Europe cannot sustain its current way of life without intelligent use of outsourcing. Look around you."
“The market desperately needs a programme like this one. Europe cannot sustain its current way of life without intelligent use of outsourcing. Look around you. Everything is now software-oriented. There is a tremendous need of highly educated people that the market can’t provide because Europe doesn’t produce or attract enough engineers.”
Workshops for successful outsourcing - Carine Peeters, Academic Director
"In theory, outsourcing looks like a very simple thing..." Carine Peeters tells us why she chose to transpose years of aquired knowledge on outsourcing into a 3-day programme for managers.
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